Terms and Conditions - Gardeners East Ham
Welcome to Gardeners East Ham. By engaging our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully to ensure a clear understanding of our policies and your obligations.
1. Services Provided
Gardeners East Ham offers a range of gardening services, including but not limited to:
- Garden design and planning
- Lawn maintenance and turf repair
- Planting and planting maintenance
- Pruning and trimming of shrubs and trees
- Weed control and pest management
- Garden clean-up and waste removal
We strive to deliver high-quality services tailored to meet the specific needs of our clients.
2. Booking and Confirmation
To schedule a service with Gardeners East Ham, please contact us through our designated channels. Upon receiving your request, we will provide a confirmation detailing the service scope, estimated costs, and scheduled dates.
2.1 Appointment Changes
If you need to modify or cancel your appointment, please notify us at least 48 hours in advance. Failure to do so may result in a cancellation fee.
3. Pricing and Payment Terms
Our pricing structure is transparent and based on the specific services requested. Upon agreement, an invoice will be issued outlining the costs associated with your service.
- Payment Methods: We accept cash, credit/debit cards, and bank transfers.
- Payment Due: Payments are due upon completion of the service unless otherwise agreed upon.
- Late Payments: Late payments may incur additional charges.
4. Client Responsibilities
To ensure the successful completion of our services, clients are responsible for:
- Providing access to the property at the scheduled times.
- Communicating any specific requirements or concerns prior to service commencement.
- Ensuring that areas to be worked on are clear of personal items and obstacles.
5. Service Limitations
While we strive to meet all client expectations, certain limitations apply:
- We are not responsible for pre-existing plant diseases or infestations.
- Services are limited to the agreed-upon scope; additional work may incur extra charges.
- Natural factors such as weather conditions may affect service delivery.
6. Liability and Insurance
Gardeners East Ham maintains appropriate insurance coverage to protect against accidental damage during service delivery. However, we are not liable for indirect or consequential losses.
7. Termination of Services
Either party may terminate the service agreement under the following conditions:
- Material breach of terms and conditions.
- Mutual agreement to terminate.
Termination requests should be made in writing, specifying the reasons for termination.
8. Privacy Policy
We are committed to protecting your privacy. Personal information collected during the service booking and delivery process will be handled in accordance with data protection laws.
8.1 Data Usage
Your data will be used solely for service provision and communication purposes.
8.2 Data Security
We implement industry-standard security measures to safeguard your information.
9. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of England and Wales.
10. Amendments
Gardeners East Ham reserves the right to amend these terms and conditions at any time. Clients will be notified of any significant changes.
11. Acceptance of Terms
By utilizing our services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.
12. Dispute Resolution
In the event of any disputes arising from these terms and conditions or our services, we encourage seeking an amicable resolution through dialogue. If unresolved, disputes may be escalated to the appropriate legal channels.
12.1 Alternative Dispute Resolution (ADR)
Both parties agree to consider ADR methods, such as mediation or arbitration, before pursuing legal action.
13. Force Majeure
Gardeners East Ham shall not be held liable for any failure to perform its obligations due to circumstances beyond our reasonable control, including natural disasters, war, or other unforeseen events.
14. Intellectual Property
All materials, including designs and plans created by Gardeners East Ham, are the intellectual property of the company and may not be reproduced without explicit permission.
15. Severability
If any provision of these terms and conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
16. Entire Agreement
These terms and conditions constitute the entire agreement between the client and Gardeners East Ham, superseding any prior agreements or understandings.
For any questions or clarifications regarding these terms and conditions, please refer to the provided communication channels during service booking.